Terms of Service

Overview & Acceptance

These Terms of Service (the “Terms”) govern your access to and use of ChimneySafe Canada’s website, scheduling platform, and services (“Services”). By accessing or using the Services, you agree to be bound by these Terms and any policies referenced herein, including our Privacy Notice. If you are using the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

Services are offered only in Canada and priced in Canadian dollars (CAD). Certain provisions may vary based on provincial or territorial consumer protection statutes as outlined below.

Bookings & Payments

Prices are in CAD. Taxes are calculated by province or territory. Unless otherwise stated in a written estimate, payment is due upon completion of the booked service. For multi-visit projects, progress invoices may be issued.

• Accepted methods: major credit cards, Interac e-Transfer, and approved invoices for commercial customers.
• Deposits: We may require a deposit for special-order parts or peak-season bookings. Deposits are applied to the final invoice.
• Late payment: Unpaid balances may incur interest at 1.5% per month (18% annually) or the maximum permitted by law, whichever is less.
• Chargebacks: You agree to contact us to resolve billing disputes before initiating a chargeback. Unsupported chargebacks may be reversed and subject to recovery fees where permitted.
• Quotes/Estimates: Written estimates are valid for 30 days unless otherwise noted and may be adjusted for unforeseen conditions.

Cancellations

Please provide at least 24 hours’ notice to avoid a cancellation fee. If we arrive at the service address and cannot gain access, a no‑show fee may apply.

• Weather & safety: For rooftop and exterior work, service may be rescheduled for safety. No fee will apply for our weather-related rescheduling.
• Special-order items: Cancellations after procurement may be subject to supplier return terms and restocking fees.
• Consumer rights: Nothing in this section limits rights that cannot be waived under provincial consumer protection laws.

Warranties

We warrant that our workmanship will be performed in a professional and workmanlike manner consistent with industry standards. Parts and materials are covered by the manufacturer’s warranty where applicable.

• Workmanship warranty: 12 months from completion unless a different period is specified in writing.
• Exclusions: Normal wear and tear, misuse, lack of maintenance, and pre-existing conditions are excluded.
• Remedy: At our option, we will repair, re-perform, or refund the affected portion of the service.
• Quebec consumers: The foregoing is subject to mandatory legal warranties under Quebec law.

Limitations

ChimneySafe is not liable for pre-existing conditions, hidden defects, or code violations discovered during service. We may halt work if unsafe conditions are identified. You are responsible for ensuring clear access to work areas and for securing pets and valuables.

To the maximum extent permitted by Canadian law, our aggregate liability for any claim is limited to the amount paid for the specific service giving rise to the claim. This limitation does not apply to losses that cannot be limited under applicable law, including for Quebec consumers where prohibited.

Acceptable Use

You agree not to misuse the site, scheduling tools, or communication features, including by attempting to disrupt or gain unauthorized access to systems, scraping content, or interfering with other users’ access.

• No automated requests that degrade performance or availability.
• No uploading of malicious code or content that is unlawful, defamatory, or infringing.
• No impersonation or misrepresentation of your identity or authority.

Privacy & Data

We collect and use personal information to provide Services, process bookings and payments, and improve safety and quality. Data is stored in Canada or in jurisdictions offering comparable protections, subject to contractual safeguards. You may request access or correction as permitted by law.

By using our site, you consent to the use of necessary cookies. Optional analytics cookies are used only with your consent. You can manage preferences at any time via the “Cookie Preferences” control below.

Province/Territory Notices

• Quebec: Nothing in these Terms limits legal warranties, remedies, or rights under the Consumer Protection Act (Québec). Limitation and arbitration clauses may not apply to Quebec consumers to the extent prohibited.
• Ontario: For door-to-door or remote agreements, applicable cooling-off periods under the Consumer Protection Act, 2002 will apply where triggered.
• British Columbia and others: Provincial home service regulations and permits may apply; scheduling may depend on municipal inspection availability.

Dispute Resolution & Governing Law

These Terms are governed by the laws of the province or territory where the service is performed and the federal laws of Canada applicable therein. Except where prohibited by consumer protection laws (including in Quebec), disputes will first be addressed through good‑faith negotiations and, if unresolved within 30 days, may be submitted to mediation and then to binding arbitration seated in the same province or territory, under the rules of a recognized Canadian arbitration body. Each party will bear its own costs unless the arbitrator decides otherwise.

Changes to Terms

We may update these Terms to reflect changes in laws, Services, or business practices. Material changes will be indicated by an updated effective date and an in-page notice. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

Contact

Questions about these Terms or your rights? [email protected] — +1 (437) 620-9184

Next Scheduled Policy Review

We review our Terms periodically to maintain compliance with Canadian regulations and industry best practices.

Request Clarification

Use this form for non-urgent questions about these Terms. Do not share sensitive payment information here.